Privacy Policy

Privio Health ("we", "us", "our") is a digital health technology platform that connects individuals with licensed medical professionals for remote consultations. We operate through our website www.priviohealth.co.in.

We are a technology intermediary. We do not provide medical services directly. All medical consultations are conducted by independent, licensed doctors registered with the National Medical Commission (NMC) of India.

2.1 Information You Provide

• Full name
• Mobile number
• Email address (if provided)
• Symptom information submitted through our online questionnaire
• Any additional health information shared during consultation booking

2.2 Information Collected Automatically

• IP address
• Browser type and version
• Device type
• Pages visited and time spent on our website
• Referring URL (how you found us)

2.3 Information from Third Parties

We may receive basic information from advertising platforms (Google, Meta) indicating that you clicked on one of our advertisements. This does not include your personal identity.

We use the information you provide solely for the following purposes:

• To assess your symptoms and connect you with an appropriate licensed doctor
• To schedule and facilitate your teleconsultation
• To send you your digital prescription and follow-up care reminders
• To improve our symptom assessment questionnaire and service quality
• To respond to your queries and provide customer support
• To comply with applicable laws and regulations

We do not use your health information for advertising, profiling, or any commercial purpose beyond facilitating your consultation.

4.1 With Doctors on Our Platform

Your symptom questionnaire responses and contact details are held securely by Privio Health at all times. We do not directly share your personal information or health data with the doctor. Instead, we schedule your consultation and send you a secure consultation link (via Google Meet or a link provided by us). The doctor joins the same session through our coordination. Your details remain with us and are not passed on to any third party, including the doctor, outside of what is discussed during the consultation itself.

4.2 With Pharmacy Partners

We do not automatically share your information with any pharmacy. If, following your consultation, you wish to order medication through our platform, you will be explicitly asked whether you would like us to facilitate this. Only upon your clear request and consent will your name, delivery address, and prescription details be shared with a pharmacy partner solely to fulfil your order. You are under no obligation to order medicine through us and may choose to purchase from any pharmacy of your choice independently.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government authority. We will notify you of such requests to the extent permitted by law.

4.4 We Do Not Sell Your Data

We do not sell, rent, trade, or share your personal or health information with any third party for marketing or commercial purposes.

• Your data is stored on secure servers with appropriate technical and organisational safeguards
• Access to your health information is restricted to authorised personnel and your assigned doctor only
• We use encryption for data in transit (HTTPS)
• We retain your personal data for a maximum of 3 years from your last interaction, after which it is securely deleted
• You may request deletion of your data at any time by contacting us

You have the right to:

• Access — Request a copy of the personal information we hold about you
• Correction — Ask us to correct inaccurate or incomplete information
• Deletion — Request that we delete your personal data
• Withdrawal of consent — Withdraw your consent to processing at any time
• Grievance redressal — Lodge a complaint with us or with the relevant authority

To exercise any of these rights, contact us at: privacy@priviohealth.co.in

Our website uses basic cookies to:

• Remember your session
• Understand how visitors use our site (analytics)
• Measure the effectiveness of our advertisements

You can disable cookies through your browser settings. This may affect some functionality of the website.

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has submitted information through our platform, please contact us immediately.

Our website may contain links to third party websites (such as pharmacy platforms). We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before sharing any information.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes your acceptance of the revised policy.

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your data, please contact us:

Privio Health
Email: privacy@priviohealth.co.in
Website: www.priviohealth.co.in

We will respond to all privacy-related queries within 7 working days.

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and applicable rules thereunder.